USPS is the most popular postal service company in the United States. They strive hard to serve people and come up with all possible solutions to the customer’s issues. The dedication and reliability of the company made it successful. Most of the people residing in the US prefer USPS for sending critical mail packages. You can find employees of USPS working around the clock to deliver the mail packages. Humans are prone to mistakes, USPS is not an exception. Unfortunately, some mistakes happen while processing the mail package. Sometimes, the mail and packages are lost or damaged.
US Postal Service has a solution for this as well. It is called USPS Claim, and you can make use of it if your mail or package is damaged, lost or missing. This claim policy is applicable for all domestic and International shipping. This article will help you to know more about the USPS claim procedure.
How to File a Claim with USPS?
In case of any damage to your mail package, you can file a claim with the company. USPS file a claim procedure are applicable for both Domestic and International shipping, and this can be done through both online and offline. You need to get to know about the required documents to process the claim. If you intend to file a claim through online, then the required documents can be enclosed in PDF and JPG format. Let us discuss the detailed procedure to file a damage claim in the below passage.
Types of USPS Claim:
As mentioned above, claim procedure is applicable for the below:
- Domestic Claim
- International Claim
File Domestic Claim:
You can file a claim for the packages that were damaged or lost during the transit. You can file a claim for insured:
- Priority Mail Express
- Priority Mail (Insured Mail)
- Registered Mail with Postal Insurance
- Collect on Delivery (COD)
As mentioned above, the claim can be made both online and offline. First, let us discuss the online procedures for claiming
Online Procedure to File Domestic Claim:
Step 1: If you know that your missing or damaged item is insured and mentioned as a part of the “Insurance Availability” section, then visit the following page: www.usps.com/domestic-claims
Step 2: Scroll down and click on the option “Start an Online Claim”
Step 3: Enter your credentials or if you are a new user then register with the site.
Step 4: The site will require you to enter the tracking number of the mail item, shipping date, address and other claim details. So, enter all these details.
Step 5: Next, you need to mention the reason for filing a claim and submit the proofs. The proofs or documents can be uploaded as a pdf. or jpg. Receipt of the purchase can be a proof of value.
Step 6: Enter the details about the insurance fees and evidence of insurance such as mailing receipt
Step 7: Finally submit the USPS claim form
Make sure to review the USPS insurance claim form before submitting and keep the evidence of the insurance until you receive the amount. If you still have queries, you can contact the Customer Care Center at 800-344-7779 for the assistance with the online procedure.
If you had lost it’s insured, registered, or COD parcel, and he has received the claim, then the US Postal Service also reimburses the sender the amount he had paid as the postage.
Offline Procedure to File Domestic Claim:
If you intend to file a lost package claim offline then follow the below procedures:
Step 1: Contact customer support at Call 800-ASK-USPS (800-275-8777)
Step 2: Request USPS to send you the USPS damage claim form (domestic) through the mail.
Step 3: As you receive the claim form through the mail, fill it completely and mail it to the address mentioned on the form.
Step 4: Make sure to send the supporting documents such as proof of damage, proof of value, evidence of insurance, and proof of purchase.
File International Claim:
In case of damage or missing package, the claim can be filled for:
- Priority Mail International items with Money Back Guarantee
- Priority Mail International
- Priority Mail Express International items
- Global Express Guaranteed
- Registered Mail items
- First-Class Package International Service items
- First-Class Mail International items
The Claim process for an International claim can be done both online and offline. The procedure to file an international insurance claim is as mentioned below:
Online Procedure to File International Claim:
Step 1: Visit the Official page of USPS and navigate to https://www.usps.com/help/claims.htm
Step 2: Navigate to the tab “International Shipments” and select the option called “Create an Inquiry.” Later, you will be directed to the login page of USPS account
Step 3: Enter the credentials if you are an existing customer. In case of a new customer, register with USPS.
Step 4: Fill out all the required fields and submit the Inquiry.
Offline Procedure to File International Claim:
Step 1: Call the International Research group at 800-222-1811
Step 2: Request for the inquiry and if it states that the package is lost, then USPS will send you a claim packet. The claim packet will contain all the required information to process the claim. You can also visit the post office and request for the PS Form 2855
Step 3: Submit the content of the package, its container, the packaging, etc. to the Post Office.
Please Note: Ensure that you file the USPS missing package claim within the 60 days from the date of mailing.
When to File USPS Claim?
In case, if you have received a damaged mail package or lost your mail package, then you need to file a claim. Make sure to file within 60 days from the date of mailing. The claim timings for different services are mentioned below:
Domestic Claim Time:
- Registered Mail and Registered COD with postal insurance packages: 15 to 60 Days.
- The Priority Mail Express items: 7 to 60 Days.
- Insured mail or Priority Mail: 15 to 60 Days.
- COD or Cash on delivery: 15 to 60 Days.
- In case of APO/FPO/DPO, the time for Priority Mail Express: 21 to 180 days.
- First-Class, Space Available, or Parcel Airlift: 45 days to 1 year.
- Surface Mail: 75 days to 1 year
International Claim Time:
- Registered Mail items: 7 days to 6 months
- Priority Mail International: 7 days to 6 months
- Priority Mail Express International items: 3 to 90 days
- Global Express Guaranteed: 3 to 30 days
- Priority Mail International items with Money Back Guarantee: 3 to 30 days
Also, in the image below, you can see the time-limit:
Post Office Claim Form:
The claim can be made offline, for this, you need to submit the claim form. Call at 1-800-ASK-USPS (1-800-275-8777) to have a Domestic Claim Form.
USPS Claim Number:
When you start your claim process, you will be provided with a claim number. You can make use of this claim number to receive the latest update on the claim status. Contact Help Desk at 866-974-2733 and provide them your claim number to get the status of your claim. For domestic claim, you can call at 1-800-ASK-USPS (1-800-275-8777). They will send you the claim form. The sender will get the payment for these claims. He/She can also sign the waiver of rights to payment.